Refund Policy

1. Overview

At Plugivo, we stand behind the quality of our HubSpot applications. This Refund Policy outlines the conditions under which refunds are issued for subscriptions purchased through the Plugivo Marketplace. All payments are processed by Paddle as our authorized Merchant of Record. Refund requests are handled in accordance with the terms below.

2. 7-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee on your first payment for any new Plugivo subscription. If you are not satisfied with your app within the first 7 days of your initial purchase, contact us at support@plugivo.com and we will issue a full refund — no questions asked.

This guarantee applies to:

• New subscriptions (first-time purchases per app)
• Monthly and annual plans

3. Subscription Renewals

Renewal charges are non-refundable. It is your responsibility to cancel your subscription before the renewal date to avoid being charged. You can cancel at any time from your account dashboard. We recommend setting a calendar reminder before your renewal date if you do not intend to continue your subscription.

4. Annual Plan Refunds

For annual subscriptions, refund requests submitted within 14 days of the initial purchase date will be considered on a case-by-case basis. Requests beyond 14 days will not be eligible for a refund.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The 7-day guarantee period has expired
• The account has been found to have violated our Terms of Service
• The refund request is for a renewal charge where cancellation was not completed in advance
• The request is based solely on a change of mind after the 7-day window
• Services were consumed or fully utilized during the refund period

6. How to Request a Refund

To submit a refund request:

1. Email support@plugivo.com with the subject line: “Refund Request – [Your Email Address]”
2. Include your registered account email, the app name, and a brief reason for your request
3. We will acknowledge your request within 1 business day and process eligible refunds within 3 business days

Approved refunds are processed by Paddle and typically reflected in your account within 5–10 business days, depending on your bank or card issuer.

7. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are committed to resolving all billing issues fairly and promptly. Unresolved disputes may be escalated to Paddle's dispute resolution process.